Account and sign-in
Ask about registration, email verification, password recovery, two-factor authentication, restricted access, profile updates or an account-deletion request. Support will not ask you to disclose a password or one-time code.
Contact Nursezy
Tell us what happened. We will route the request.
Use the public form for a new enquiry or sign in to Support Tickets when the issue is connected to your account. Please describe the problem clearly and include a Nursezy reference where available. Never send your password, authentication token, one-time code, full payment-card details or confidential patient information.
Send a public support request
The public form asks for your name, email, subject and message and creates a support ticket with a reference. For account-specific work, signing in and replying through Support Tickets gives the team the clearest authorised context. You may also use the configured support email, support@nursezy.com.
Payments, coins and wallet records
Provide the Nursezy payment or transaction reference, platform, approximate time and a description of the issue. Do not include full card or bank credentials. Payment and wallet changes may require verification against stored provider and ledger records.
Technical problems
Explain the page or feature, device or browser, app version if known, steps that led to the problem and the visible error. Screenshots can help when they do not expose credentials, patient information or another person’s private content.
Books, videos and learning content
Report an inaccessible resource, incorrect access state, broken media, content concern, note or review problem. Identify the book, video, exam or question precisely without copying or redistributing protected content.
Exams and practice
Ask about session setup, question delivery, saved answers, submission, results or Tutor feedback. A support response can investigate application records but cannot promise an external exam result or replace academic guidance.
Community safety and reporting
Use in-app report controls where possible, and contact support for harassment, impersonation, harmful content or group access concerns. If there is an immediate real-world danger, contact the appropriate emergency or legal authority rather than relying only on an app ticket.
Privacy and account deletion
Use the profile deletion request or contact support for access, correction or deletion questions. Nursezy may verify your identity before acting and may explain when linked security, moderation, payment or legal records cannot be removed immediately.
General enquiries
Use the form for questions not answered in the FAQ. Do not send proposals that falsely imply partnership or endorsement, and use the Brand Policy when referring publicly to Nursezy names, logos, icons or screenshots.
Check the detailed FAQ first
The FAQ covers accounts, exam practice, books, videos, coins, payments, community safety, privacy and technical troubleshooting. If the answer depends on your account, continue through Support Tickets.
